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CUSTOMER REVIEW: "When my local spa supplier closed, I was forced to find another supplier of chemicals and other items for my Dimension One Spa. I hesitated going online, but I wanted to maintain my spa in exactly the same manner as I have for over the last 5 years (i.e., great control and easy to manage). Thanks for providing everything I need in an easy to use website with prompt delivery." Frank Gibes -Michigan Read More Reviews Here!
FACTORY DIRECT PARTS: Please email by CLICKING HERE or visit our Contact Us Page with the following information:
ü Your serial number of your spa
ü Name of part or part function
ü Model name of your spa e.g.(Diplomat,Nautilus).
ü Your name
ü Daytime number
ü Shipping zip code.
We cannot help you without all of this information. All Dimension One Spa Sales Are Final. No Refunds or Exchanges. We will guarantee the right product for your spa only if we receive all of the required information above.
How to locate your spa serial number:
1. Look on sales receipt
2. Standing at the Upper Control Panel, locate the left hand radius corner of the spa. On the bottom of that corner, (where the spa sits on the Pad, Deck or Ground),
you’ll see an aluminum plate with the model name and Serial Number. Write this down on your Owner’s Manual front cover for easy access in the future.
3. The other Serial Number location is in the spa equipment area. Its size and location may vary from year to year. The Serial Number and Model name are listed
towards the top of the label.
NOTE: All electronic parts or installed products are not returnable for any reason. It is your responsibility to provide the proper serial number for product matching.)
POLK COUNTY, IOWA CUSTOMERS: looking for service please email your name, address, daytime contact number, serial number, model of spa and problem that you are having. Our service department will contact you. If you prefer to call please have the above information ready when making the call. 515-897-0653 if you should get voice mail please leave a message and we will be in contact with you real shortly.
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