Polk County Customers: If you want to pick up your order, simply place your order online, when it asks how you want your order shipped simply place a check mark in the box that states "store pick up". If you are having your order shipped to you and you live in Polk County, your order will arrive to your home via our truck. Outside Polk County it will ship either UPS or USPS. UPS will not deliver to a PO Box so make sure you include a physical address for them to deliver to.
Flat Rate Shipping Rates
$1 - $99 = $9.99 Flat Rate Shipping
Everything over $99 is Free Shipping
Individual Products That List Free Shipping On That Particular Item Applies To That Item Only.
IF YOU ADD OTHER PRODUCTS TO THAT ORDER BESIDES THE FREE SHIPPING PRODUCT YOU WILL BE CHARGED SHIPPING OF $9.99 ONLY IF THE TOTAL OF THE OTHER PRODUCTS IS LESS THAN $99.
IF YOUR TOTAL IS OVER $99 NOT INLCUDING THE FREE SHIPPING PRODUCT THEN ALL OF YOUR SHIPPING IS FREE
Shipping Info - To find out, log-in to your account with your email address and the password you created when you set up your account, then click on the Members Tab. All paid in-stock orders are generally processed the same or next business day. In some instances, we may not have one of more of your products in immediate stock. Usually, this results in a delay. It is rare that we have an order that is held for more than 3 days before shipping. We try our best to communicate with you at all stages of the process.
If you need to make a change on an order you have placed, you must contact us within one (1) hour of placing your original order by email CLICK HERE Please provide your order number when requesting the change We will make every effort to change your order as requested, but due to our expedited shipping, sometimes it is possible that your order may have already shipped.
Transit Time - Transit time is determined by the carrier. Please note that we generally count only business days when calculating transit times. UPS does not deliver on weekends. USPS is the only carrier that delivers on Saturdays. If given the choice, we will always select the carrier that we feel will get you your shipment in the least possible time. We know, it can be confusing. Just give us a ring and we'll be glad to explain any shipping method in detail and recommend the most efficient method for you upon request.
Shipping Methods - Please refer to the table below for a summary of our shipping methods, carriers and fees. A convenient tracking number will automatically be included with your shipping notification E-mail, or simply sign in at www.spaandpooldepot.com to track your orders.
UPS Ground (Online Tracking Will Be Provided)
* 2-7 business days + up to 1 business day for order processing
* Signature May Be Required
UPS 3-Day Select (Online Tracking Will Be Provided)
* 3 business days + up to 1 business day for order processing
* Signature May Be Required
* Do you have a UPS Tracking Number and want to track it? Click Here
USPS Priority Mail (Online Tracking Provided)
* 3-4 business days (Note: We do NOT guarantee delivery within 3-4 days; Priority Mail attempts to meet 3-4 day delivery, plus we require an additional business day for processing)
Free or Flat Rate Shipping - Free or Flat Rate Shipping does not apply to Canada or for HAZMAT Products.
Do You Ship To Me? - We ship to all 50 States except Hawaii and Alaska. We do not ship to Mexico or Puerto Rico. We ship to the following Canadian Provinces British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia and New Foundland Area. The buyer will be responsible for all shipping costs associated with the shipment which can include but not limited to customs charges, tariffs etc.
For Canadian Shipping Add the items you wish to purchase to your shopping cart. Once done adding to your cart click on the "Shopping Cart" button located at the top of the screen.
Once in your shopping cart you will see the "Estimate Shipping Costs"
1. Select your Country.
2. Select your Province.
3. Enter your Postal Code
4. Click on the "Update Button"
If you have any further questions please feel free to contact us
What If A Product Is On Back Order? - Order fulfillment is subject to product availability. Products that are out of stock at the time of your order will be placed on back order and shipped when it is received. If you are notified that your order is on back order, you can expect your order to arrive in 7-14 business days. If a product is on back order for more than 3 days, you will receive notification via e-mail.
Substitutions - Our warehouse reserves the right to ship you the same exact product you ordered in the quantity you ordered in more than one bottle or the same product made by a different manufacturer in the rare case that the specific product you ordered is not in stock. We do this to serve you better.
Carrier Delays - If the shipping carrier (UPS or the United States Postal Service) experiences a service delay, there is nothing we can do about it! Please contact them directly and ask them what's going on with your package. If they fail to meet a service guarantee, we can not re-ship product or refund you for your entire order. We can, however, request a refund from the carrier. Call us and let us know that there was a service delay. We'll submit a claim with the carrier. It typically takes 3-4 weeks before we are reimbursed for the cost of shipping. Sometimes, the carrier has to investigate; other times, they simply send a reimbursement. Once we receive the reimbursement, we'll credit your account and send you an email notifying you that your reimbursement has been credited.
Payment Information - What forms of payment do you accept? We gladly accept Visa, Master Card, Discover, Amex, PayPal and Google Checkout. For credit card orders, your billing address must match your credit card statement address for us to process the transaction. All declined transactions are subject to a 2% process handling fee. So please make sure your information you register with including credit card numbers and expiration dates are correct and accurate.
Can You Ship My Order To A Different Delivery Address? - Yes, but we must deliver the entire order to that address. You cannot choose certain products within an order to be shipped to different addresses. Select Members Tab. Select under MY Account, Select View or change entries in my address book, Select Add Address. You can have up to 5 addresses in your address book. Just please make sure the next time you place an order you have the proper address selected.
How Much Will The Tax Be? - Tax is only charged when your billing address is within a state where we have distribution facilities. Currently, those corresponding tax rates are automatically calculated at the time of checkout, so that you can see the charge, if applicable, prior to completing checkout and payment.
What if my order was shipped to the wrong address? We are not responsible for any shipping and handling charges that may occur for reshipping your order. Once we are notified by the shipping carrier we will contact you to confirm your ship to address. If the error is on our end we will ship the package to you at no additional charge. However, if you provided us with the wrong address in error we will have to charge you $10.99 for shipping and a $5.00 handling fee. If you should decide to cancel the order the handling fee is still applicable.
What If My Order Was Damaged Or Is Missing Product During Shipment?
Do not refuse the order if it is damaged or missing product. When you receive your order please open and inspect all the contents immediately. We cannot make any claims on damage with the shipping carrier after 24 hours of receipt of package. Make sure everything you ordered is there. Make sure all of the product is in usable condition. If the product is not in usable condition or missing, please call us at 515-867-0653 and we will immediately ship your replacement product. You may dispose of the damaged product. Remember your Satisfaction is Guaranteed.
Returns & Exchanges- Our 100% Satisfaction Guarantee
Here at Spa and Pool Depot we want you to be satisfied with your purchase. That's why we have a 100% Satisfaction Guarantee. So have fun shopping, enjoy our great products and prices and know your satisfaction is GUARANTEED!
Return any product*, for any reason to us in new condition in its original packaging within 30 Days and we will issue a refund (less shipping) for the exact price you paid for that product
Please contact us prior to any returns. If product is returned without prior authorization it will be refused. You must contact us by email CLICK HERE Please include your Order Number in the email. There are no restocking fees, but we do ask that you pay and insure your return shipment. We are not responsible for lost, damaged or under insured packages. If you have any problems or questions about your order please do not hesitate to contact us.
***PLEASE NOTE *** the following are NON-RETURNABLE, NON EXCHANGEABLE and NON-REFUNDABLE Items. All sales are final!
Products* that cannot be returned:
- Electronic installed items
- Special order parts from the manufacturer
- All Pool Accessories such as skimmers, baskets, nets, kits etc.
Products* that cannot be returned because of Department of Transportation shipping regulations include:
- Chlorine Sticks and Tablets of any kind
- Pre-Filled Chlorine Packs (example: Pool Frog Bac Pacs)
- Bromine Tablets of any kind
- Chlorine Based Pool and Spa Shock
- Calcium Based Pool Chlorine Granules
- Hydrogen Based Pool Shock
- Non Chlorine Pool and Spa Shock
Products that can not be returned due to Department of Public Health Regulations:
- Spa Filters/Cartridges
- Pool Filters/Cartridges
We are unable to credit you for any handling, shipping, and freight costs. The charges for shipping and insuring products returned to us are your responsibility and must be PREPAID.
SpaandPoolDepot.com
Attn: Returns
RMA #:
3900 East 14th Street Suite 5
Des Moines, Iowa 50313
All products sold by us come complete with the Manufacturers warranties. Products that have been Installed, Used, Tested, Missing Parts or listed as a "NON-RETURNABLE item" these items may not be returned to us; rather they must be directed to the manufacturer who made the item. These items are covered by the manufacturers' warranty. If you feel that you have a defective product, please refer to the warranty information packaged with your product. Please contact the manufacturer for more warranty information.
All authorized returned items must contain all parts, rebate certificates, manuals, and documents. They must be properly packed in the original manufacturers packaging. The item must be received by us in clean, re-sellable condition. If any item is not in re-sellable condition, or are missing parts, rebate certificates, manuals, and documents when we receive it will be denied a refund. In our sole discretion, we will make determination as to the extent of any use or abuse upon receipt and inspection of a returned item. We reserve the right to return the item to you for non-compliance with this policy. No returns are accepted after 30 days from the date of purchase, no exceptions. We will refund or exchange your purchase, as long as you have complied with our simple return policy & instructions. Please allow up to 15 business days from the date you return your package for your refund or exchange to be completed. We will process these as quick as possible. Refunds can only be made to the original purchaser. Refunds can only be issued in the same manner payment was received by us.
Custom Orders: Items made to order specifically for your application and needs. These items are made to the specification and measurements provided by you. These orders are non-cancelable and non-refundable. They are covered only under the manufacturers' warranty. In all that you measure or specify, you are responsible for the accuracy of these measurements and/or description information, so please double check prior to submission to us. We will guarantee the fit of your SPA COVER; POOL SAFETY COVE; POOL COVERS; SWIMMING POOL VINYL LINER only to the extent that they will fit to the specifications which you provided to us. You are ultimately responsible for knowing and ordering the item correctly using the measurements which only you know. All sales of Custom Ordered or Special Ordered items are no-cancelable and sales are final.
Electrical items cannot be returned for refund; they may be exchanged on under the manufacturers' warranty.
Pool Liners: All sales are final. These items are covered only under the manufacturers' limited defects in workmanship warranty.
Pool Covers: Covered under manufacturer’s warranty only.
Opened of Unboxed Inflatable's
Automatic swimming pool cleaners: Covered under the manufacturer’s warranty only.
Any item that has been installed: Especially an item in which it has been modified or changed in any way from the time it left the manufacturer as a new non-installed or tested item.
Enforcement of Our Terms and Conditions - These terms and conditions are governed and interpreted pursuant to the laws of the State of Iowa, United States of America, not withstanding any principles of conflicts of law. If any part of our terms and conditions is unlawful, void or unenforceable, then that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. SpaandPoolDepot.com may revise our terms & conditions at any time by updating this posting of our polices.
